Refund policy
Here’s a clear, professional Refund Policy tailored to your requirements:
Refund Policy – GetLost.lk
Thank you for choosing GetLost.lk. We are committed to ensuring your satisfaction with every purchase. Please read our refund policy carefully.
Refund Eligibility
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Refund requests must be made within 14 days from the date of purchase.
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Expired vouchers are non-refundable.
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Refunds will only be issued for unused and valid vouchers.
Refund Method
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All approved refunds will be processed as GetLost.lk Points, which can be redeemed for future purchases on our platform.
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Points will be credited to your account once the refund is approved.
Non-Refundable Items
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Expired or redeemed vouchers
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Special promotions or flash sale deals (unless otherwise stated)
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Personalized or custom deals
Processing Time
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Approved refunds will be processed and credited within 7 business days of approval.
Need Help?
If you have any questions or need assistance with your refund request, please contact our support team at help@getlost.lk. We’re happy to help.